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FAQ's
Payment Types
What types of payment do you accept?
Larsen Packaging Products, Inc. accepts the following types of payment:
American Express
MasterCard
Visa
Open Account (Net 30 Days) subject to credit approval.
Credit Accounts
How do I set up my Larsen Packaging Products Open Account?
Open credit can be established by completing a credit application. Once approved, orders can be place via. phone, fax or our website for delivery or pick up
Back to top Company Information
Employment
How do I find out about available job openings with Larsen Packaging?
Simply click on the Jobs link to see our open positions.
Corporate Headquarters
Where is Larsen Packaging Products, Inc. corporate headquarters?
120 Internationale Blvd
Glendale Heights ,Il. 60139
Phone: 1.630.384.1130
Toll Free: 1.866.854.6017
Email: sales@larsenpackaging.com
Map click here
Back to top Location Information
Customer Pick-Up
When can I pick up my order?
Our warehouse is open from 7:00 a.m. to 5:00 p.m. CST
Location:
120 Internationale Blvd.
Glendale Heights ,Il. 60139
Phone: 1.630.384.1130
Dock 12-15
Back to top Ordering
Telephone Orders
Customer service representatives are available 8:00 a.m. to 5:00 p.m. CST. Call us at 630.384.1130
Minimum Order
Do you have a minimum order?
There is NO minimum dollar amount for orders.
Simply call our customer service specialists at 630.384.1130 between 8:00 a.m. to 5:00 p.m. CST.
Cancelling Orders
All orders must be cancelled in writing on your company letterhead. If the order has been pulled for shipment, you will be subject to a 15% restock fee.
Requesting an Invoice
Can I get an invoice when I order online?
A paid invoice will be faxed or e-mailed on all shipped orders.
Requesting a Sample
How do I request a sample?
Larsen Packaging offers samples upon request for the majority of our stock products.
Simply call our customer service specialists at 630.384.1130 between 8:00 a.m. to 5:00 p.m. CST.
Special Offers
Do you have any special offers?
Larsen Packaging also offers free Local Freight shipping for orders over $199.00. Click here to view the Larsen Packaging local shipping area to determine if you qualify.
Tax Exempt Status
How do I get a Tax Exempt Form?
You may request a tax exempt form by calling 630.384.1130. Larsen Packaging must have this form on-file for your company in order to accept tax-exempt purchases.
Back to top Quotes
Obtaining a Quote For Larger Volumes
How do I obtain a quote?
Larsen Packaging offers special quotes for large volume orders and special items.
Please call 630.384.1130 & ask the sales department or your sales representative for a quote or to set up an appointment.
Back to top Returns
Returning Merchandise
How do I return merchandise?
Call 630.384.1130 to receive an (RMA) return authorization number and return slip. Complete the form and return the merchandise within 30 days. Items purchased from Larsen Packaging cannot be returned more than 30 days after delivery has been made. Items returned within 30 days will receive a credit on the account. In addition, all returned items must be in unopened and unused condition to be accepted for credit.
Note: There is a 20% restocking fee along with all applicable freight charges.
Back to top Searching For Products
Can't Find Product
What if I can not find a particular product?
Please contact us at 630.384.1130. Customer service representatives are available 8:00 a.m. to 5:00 p.m. CST.
Back to top Shipping Area
Local Freight Shipping Area
In order for your order to qualify for Local Freight delivery, your delivery address must be within the Larsen Local Freight Delivery Area. Click here to view the Larsen Local Freight Delivery area map. You must be within the boundary illustrated on the map to qualify for Larsen Local Freight delivery. If you have any further questions about shipping and delivery methods, please call 630-384-1130.
Back to top Shipping/Delivery
Shipping Policy
What is your shipping policy?
Larsen Packaging ships prepaid and will add any applicable freight charges to your invoice.
Your order is shipped from the nearest Larsen Packaging location the same day, if the order is placed by 4pm that day.
UPS or Local Freight will be used whenever possible. However, should your order exceed UPS size or weight limits, "Common Carrier" will be selected to speed delivery to you.
Rush Shipments/Special Instructions
Please request UPS 3 Day Select, UPS 2 Day Air, UPS Next Day Air or Local Freight 1-2 Days. We will promptly take care of your needs.
UPS Shipping
How do I know if my order will ship UPS?
UPS or Local Freight will be used whenever possible. However, should your order exceed UPS size or weight limits, "Common Carrier" will be selected to speed delivery to you.
We encourage all of our customers to use Larsen Local Freight shipping if they operate in the Chicagoland area Click here to see the Larsen Packaging Local Freight shipping area.
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